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REFUND POLICY

Refund Policy

At Smoothy Games Store, we strive to provide high-quality products and excellent service. Please review our refund policy below to understand your rights and responsibilities.

Returns & Refunds

  • Consumer Guarantees under Australian Consumer Law (ACL):

    • We comply with Australian Consumer Law (ACL), which provides consumers with certain guarantees regarding the quality and condition of products. If your product is faulty, not as described, or not fit for purpose, you are entitled to a remedy, which may include a repair, replacement, or refund.

    • Shipping Damage: If your item is damaged during transit, we are unable to provide a refund, as we rely on Australia Post’s handling of the package. However, we are happy to assist you in writing a case to Australia Post to help you seek compensation for damages caused during shipping.

  • Process for Damaged or Lost Items:

    • If your item is damaged during shipping, please contact Australia Post directly to file a claim. You can initiate the claim using your tracking number, and we will assist you by providing any necessary information about the shipment.

    • If your item is lost in transit, please check the tracking details for updates. If the tracking shows the package has not been delivered, you can contact Australia Post to investigate and initiate a claim for lost items.

  • Change of Mind:

    • We do not offer refunds or accept returns for change of mind. Please make sure you review your order carefully before completing the purchase.

Shipping Costs:

  • If the item is damaged or lost during shipping, the cost of return shipping and compensation (if applicable) will be handled through the Australia Post claims process. Customers are responsible for any shipping fees incurred for returns for reasons other than damage or loss during transit.

Non-Refundable Items:

  • Items marked as non-refundable or final sale at the time of purchase.

  • Gift cards, digital downloads, and opened products.

We are committed to assisting our customers in navigating claims for damaged items with Australia Post. If you need help writing a case or gathering necessary details, please feel free to contact us, and we will do our best to support you.

For more detailed information, please refer to our Terms and Conditions.

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