PRIVACY POLICY

At Smoothy Games Store, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).

1. Information We Collect

We collect the following types of personal information when you interact with us:

Personal Information: Name, email address, mailing address, phone number, and payment information.
Purchase Information: Order details, product information, and transaction history.
Usage Data: Information about how you use our website (such as IP address, browser type, and browsing activity).
Communications: Any communications between you and us, including customer service interactions.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

Processing Orders: To complete and manage your purchases, including shipping and billing.
Customer Service: To respond to inquiries, provide support, and resolve any issues related to your order.
Marketing: To send promotional offers, newsletters, and other information about our products and services (you can opt-out at any time).
Legal and Business Obligations: To comply with our legal obligations, including record-keeping, and to resolve any disputes.

3. Sharing Your Information

We do not share, sell, or rent your personal information to third parties for marketing purposes. However, we may share your information in the following situations:

Service Providers: We may share information with third-party providers that assist with business operations, such as payment processors, shipping companies (e.g., Australia Post), and email service providers.
Legal Compliance: We may disclose your information if required by law or to protect our rights, property, or safety, or the rights, property, or safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of the business, your personal information may be transferred to the new entity.

4. International Data Transfers

If we transfer your personal information outside of Australia, we will take reasonable steps to ensure that the overseas recipient complies with the Australian Privacy Principles (APPs) or similar privacy standards.

5. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include physical, electronic, and administrative safeguards to ensure the security of your data. However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law, after which it will be securely deleted or anonymized.

7. Your Rights

You have the following rights regarding your personal information:

Access and Correction: You can request access to the personal information we hold about you and request corrections if it is inaccurate or incomplete.
Deletion: You can request that we delete your personal information, subject to certain exceptions under the law.
Opt-Out: You can opt-out of receiving marketing communications from us at any time by using the unsubscribe link in our emails or contacting us directly.

To exercise these rights, please contact us at [Your Contact Email].

8. Opting Out of Data Collection

You can manage your preferences for how we collect and use data by adjusting the settings on your browser or through our website. You may also opt-out of certain tracking technologies by using the controls available on our website.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyze site usage, and deliver personalized content and advertisements. Cookies are small data files that are placed on your device. You can choose to disable cookies through your browser settings, but doing so may affect your ability to use certain features of our website.

10. Consent for Collection

By providing us with your personal information, you consent to its collection, use, and disclosure as outlined in this Privacy Policy. If we wish to use your personal information for purposes not previously disclosed, we will obtain your explicit consent.

11. Privacy Impact Assessments

We regularly conduct Privacy Impact Assessments (PIAs) when introducing new technologies or practices that may affect the privacy of our customers, to ensure that their information is protected in accordance with the law.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external websites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Children’s Privacy

Our website is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under the age of 13, we will take steps to delete the information as soon as possible.

14. Complaints Handling

If you have concerns about how your personal information is being handled, please contact us using the contact details provided above. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at OAIC's website.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website. Please review this Privacy Policy periodically to stay informed about how we are protecting your information.

16. Policy Scope and Exclusions

This Privacy Policy applies to information collected through our website and online store. If you interact with us through other channels (such as in person, by phone, or through social media), additional terms may apply.

17. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is being handled, please contact us at: smoothygamestore@outlook.com

Smoothy Games Store